ACCESS
How can I gain access?
- Sign up for any plan available on our website.
- Upon subscription, you'll receive a prompt to link your accounts, granting you instant access.
- If you encounter any difficulties, don't hesitate to reach out to our support team at support@madalgo.io. Share your TradingView and Discord usernames, and we'll promptly provide you with full access.
For additional FAQs about orders, click here.
PRODUCT QUESTIONS
Which markets and timeframes are compatible with MADALGO Premium indicators?
MADALGO Premium indicators are effective across international markets, including stocks, indices, forex, futures, and commodities. They function across various timeframes, such as 1m, 5m, 30m, 1H, 4H, 1D, 1W, etc. These indicators cater to scalping, swing trading, and options trading.
There is no "best timeframe" as it really all depends on the current market conditions, your trading style, and other factors.
What is the accuracy of the signals?
The accuracy of our signals isn't specified due to their unique design and intended usage. We offer two signal modes, Confirmation (most popular) and Contrarian, to suit different trading styles. These signals are meant to complement your technical analysis, rather than being followed blindly. Remember, past performance doesn't necessarily predict future results.
Do signals repaint?
Signals within MADALGO Premium indicators are non-repainting. They appear in real-time and remain confirmed and permanent on the chart after the relevant candle closes.
When is a signal considered confirmed?
A signal within MADALGO Premium indicators is confirmed only when the associated candle closes. While a signal might appear before the candle closes, confirmation occurs once the candle has closed, and the subsequent one has begun. Our scanner bots wait for this confirmation before notifying you of any signals.
Do I need to upgrade TradingView to use MADALGO?
No upgrade to TradingView is necessary. MADALGO Premium indicators function with full capabilities on the basic (free) plan of TradingView. You can easily sign up for a free account on their platform.
Is MADALGO beginner-friendly?
Absolutely! MADALGO Premium indicators are designed for easy understanding, and we offer comprehensive tutorials alongside a supportive user community. However, keep in mind that trading carries risks. If you're new to trading, consider paper-trading initially and focusing on risk management until you're familiar with the concepts.
Can I automate trades with MADALGO?
MADALGO Premium indicators are comprehensive tools for discretionary analysis. While you could theoretically use third-party platforms to automate strategies using MADALGO indicators through webhooks, we don't typically recommend it. Our indicators are best used as supportive tools for decision-making.
Can I use MADALGO on other platforms?
Currently, MADALGO Premium indicators are exclusively compatible with TradingView, a web-based charting platform. However, you can trade in real-time on any platform using the charts provided by TradingView.
Can I access real-time data for everything?
TradingView supports real-time data for the majority of tickers available on the platform. Only a small selection, mainly futures contracts, might require a modest monthly fee for accessing real-time data.
Why am I encountering a "Study_not_auth" error?
This error message indicates that a user doesn't have access to the indicator. If you've already registered your TradingView username in our Connect Accounts portal and still see this error, refresh your browser or app. Ensure you're logged in to the TradingView profile you provided. If the issue persists, reach out to support@madalgo.io with your TradingView username, and we'll promptly grant you access. If you haven't signed up yet, this error might occur when attempting to add our premium indicators to your chart. You can gain instant access here.
What does the "Internal Server Study" error mean?
This error arises when TradingView struggles with script loads due to high traffic. It's common when numerous features are enabled. Resolving it may involve adjusting settings within the indicators or toggling their visibility. Our continuous efforts aim to enhance toolkit performance and minimize these occurrences.
Why am I seeing a "Memory limits exceeded" error?
This error results from a TradingView study surpassing the memory limit set by the platform. It's likely to occur with timeframes below 1 minute. To avoid such errors with our premium toolkits, we recommend sticking to minute and higher timeframes.
ORDERS
How can I cancel my subscription?
You can cancel your subscription easily by clicking 'Manage Account' on our website or by contacting support@madalgo.io. Our team will promptly assist you on the same day. Upon cancellation, you'll retain access for the remainder of your purchased plan without further charges.
How do I reactivate a cancelled subscription?
To reactivate a previously cancelled subscription, simply purchase a plan again from our pricing page. During the process, make sure to use the email associated with your previous subscription when logging in.
What's the process for upgrading my subscription?
To upgrade your subscription, log in on our website. Click 'Update Plan' after logging in, and then select the upgraded plan that suits you. You'll be able to purchase the higher plan with a prorated charge, taking into account your previous billing cycle. Once purchased, you'll be seamlessly upgraded.
Is there a trial period?
Absolutely! We offer a 14-day money-back guarantee, allowing you to explore our premium indicators risk-free. Additionally, we're working on introducing free indicators, enabling you to try our products without any risk in the near future.
Will my subscription price change?
No need to worry. The price you initially signed up for will remain constant as long as you stay subscribed. We're committed to maintaining the subscription price you originally selected. Please note that coupons used on madalgo.io apply to the first subscription interval only, and subsequent billing intervals will be at the full subscription price you chose.
How long does it take to gain access after subscribing?
Upon signing up, check your confirmation email for a link to connect accounts and gain instant access. If you enter your TradingView username correctly, it will appear in your TradingView account's "Invite-Only Scripts" section within 1-3 minutes after a browser/app refresh. If you encounter difficulties, reply to your confirmation email with your TradingView username, and our support team will ensure rapid access.
Can I switch access to a different TradingView account?
Absolutely. If you want to switch access to a new TradingView account, send both the old and new usernames to support@madalgo.io. Our support team will promptly adjust this for you.
What's the typical customer support response time?
Our support team is exceptionally responsive, typically addressing queries within minutes (with a maximum of 10-15 minutes) on weekdays (Monday - Friday). For inquiries made on weekends outside of 9 AM to 8 PM EST, please allow up to 8 hours for a response. You can reach out to us via email at support@madalgo.io or through our website.